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September 2026
Account Management

Account Deletion

Under GDPR Article 17 and Apple App Store guidelines, you have the right to permanently erase your OneDown account and associated personal data. Review the instructions and data retention rules below.
Permanent & Irreversible. Once your account deletion is processed, your login credentials, personal preferences, and authentication sessions cannot be recovered.
Table of contents

Overview of Account Deletion

OneDown is committed to user privacy and data sovereignty. In compliance with GDPR Article 17 (Right to Erasure) and Apple App Store Review Guideline 5.1.1(v), we provide an unambiguous, transparent process to permanently delete your account, authentication credentials, and personal profile information.

Whether you registered as a hospitality team member, venue manager, or workspace owner, this page outlines exactly what data is deleted, what records are retained for statutory accounting compliance, and how to execute your request.

Data Permanently Erased

When your deletion request is validated and executed, the following information is irreversibly purged from our active databases, authentication providers, and third-party processors:

  • Authentication credentials: Your email address, encrypted password hash (scrypt), OAuth provider identifiers, and multi-factor secrets.
  • Personal profile: Your first name, last name, phone number, display name, and avatar image.
  • Active sessions & tokens: All active web sessions, refresh tokens, and mobile JWT credentials are immediately revoked and destroyed.
  • Push notification tokens: Push subscription IDs and device tokens registered with OneSignal are deleted.
  • User preferences: Notification preferences, theme configurations, sound settings, and interface customizations.
  • Support correspondence: Open support tickets and Crisp live chat customer profiles linked to your email address (subject to customer service resolution).

Operational & Accounting Records Retained

Because OneDown is an enterprise inventory and stocktaking platform for food & beverage operators, certain historical business records must be preserved to satisfy legal, tax, and fiscal requirements:

  • Statutory inventory count journals: Under the Croatian Accounting Act (Zakon o računovodstvu) and EU fiscal audit standards, commercial businesses must retain physical year-end inventory lists, stock take variances, and ERP export journals for up to 11 years.
  • Anonymization of count records: To protect your personal privacy while allowing tenant organizations to satisfy their statutory obligations, all completed stock counts and session lines you logged are anonymized. Your user ID, full name, and email are permanently unlinked and replaced with an anonymous system marker (e.g., Former Team Member).
  • Billing & fiscal invoices: Records of subscription payments, VAT invoices, and merchant transactions issued to tenant organizations are preserved according to fiscal retention laws.

Organization Owners & Workspaces

If you hold the Owner role for one or more active organizations or venues:

  1. Active subscriptions & team access: An organization cannot operate without an assigned administrative Owner. Deleting the sole Owner’s account without assigning a successor would orphan the workspace and disrupt operations for remaining staff.
  2. Transfer ownership first: Prior to requesting account deletion, please sign in to the web console at app.onedown.ai and navigate to Settings > Team. Transfer the Owner role to another trusted team administrator.
  3. Workspace decommissioning: If you wish to terminate the entire organization workspace, cancel active subscriptions, and purge all venue catalogs and warehouse layouts, contact our support team at hello@buzzlo.ai with your workspace slug.

How to Request Account Deletion

You can initiate the permanent deletion of your account through either of the following methods:

Method 1: Request via Mobile App

  1. Open the OneDown app on your iOS or Android device.
  2. Tap the Profile tab in the bottom navigation bar.
  3. Scroll down to the Account section and tap “Delete Account”.
  4. You will be redirected to this verified portal to complete the identity verification and submission process.
  5. Tap the instant request button below to dispatch your verified deletion notice.

Method 2: Instant Email Deletion Request

You can initiate deletion directly by sending an email from your registered OneDown account address to our privacy team.

To expedite processing, you can use the pre-formatted request button or template below:

1-Click Deletion Request

Tapping below will open your default email client with your deletion request pre-filled. Please ensure you send the message from the email address registered with OneDown.

Send Deletion Request Email

Email request template (if copying manually):

  • Recipient: hello@buzzlo.ai
  • Subject line: OneDown Account Deletion Request — [Your Email]
  • Body: “I hereby request the permanent deletion of my OneDown account and all associated personal data in accordance with GDPR Article 17. My registered account email is [Your Email].”

Processing Timeline & Identity Verification

To protect account holders against unauthorized or malicious deletion requests, we follow a strict verification protocol:

  1. Identity verification: Upon receiving your request, our privacy team verifies that the sender matches the registered email address on file. If the request originates from an unrecognized address, a verification confirmation link will be sent to the registered address.
  2. Immediate access revocation: Once identity is confirmed, login credentials and active mobile session tokens are revoked immediately.
  3. Database purge window: All personal identifiers and authentication records are permanently erased from production databases within 30 calendar days of confirmation.
  4. Final confirmation: A completion confirmation is dispatched to your email address once all personal records have been irreversibly purged.

Workspace Removal vs Account Deletion

It is important to distinguish between being removed from a specific venue and deleting your global OneDown account:

  • Workspace removal: A restaurant or bar manager can remove you from their specific organization workspace (for example, if you change employers). This revokes your access to that venue’s inventory data and stock counts, but does not delete your OneDown login or profile. You can continue using your account to join other hospitality teams.
  • Account deletion: This permanently destroys your identity across the entire OneDown ecosystem. You will no longer be able to log in to any workspace or retrieve past preferences.

Contact & Data Protection Officer

If you have questions regarding data privacy, data portability under GDPR Article 20, or the deletion process, please contact our Data Protection representative: