Support built for hospitality hours.
In-app chat during inventory
Have a question while weighing bottles or scanning crates? Open support chat directly within the OneDown mobile app (Profile → Support) or web console. Our team stays online while your staff counts.
Remaris sync & catalog mapping
Hands-on assistance with SKU mapping, multi-bar recipe yields, case/unit conversions, and resolving sync exceptions during automated export to your POS.
BLE scales & tare calibration
Pairing industrial Bluetooth scales, tare calibration for new bottle batches, and best practices for floor staff to achieve sub-second weighing accuracy.
Operational FAQ
Actionable answers for bar managers and floor teams — from BLE scale reconnection to ERP variance reconciliation.
What should I do if a Bluetooth scale disconnects during bottle weighing?
If the scale enters standby or loses Bluetooth pairing, simply tap its power button or tap the scale icon on your screen. Reconnection takes under 2 seconds. All previously weighed bottles remain safely stored in the local on-device database.
How do I resolve an export error when syncing stock to our POS / ERP?
The most common cause is an unmapped SKU or a negative stock balance in the POS. Open the session in the OneDown web console, review the Zero-Fill status for uncounted items, and click 'Retry Export'. If the issue persists, our integration team can inspect the sync trace immediately via in-app chat.
Can two staff members count the same bar or storage room simultaneously?
Yes. Multiple team members can scan and weigh items in the same location simultaneously (e.g. one staff member weighing the speed rail while another counts bottled beer in coolers). OneDown syncs in real time and automatically aggregates quantities without overwriting data.
How do I invite a new shift worker without exposing financial valuations?
An administrator or manager generates an invite code with the 'Member' role. Members have access exclusively to counting and weighing their assigned locations — unit costs, gross inventory valuation, and integration credentials remain strictly hidden.
What happens if a spirits producer alters bottle shape or glass tare weight?
You can update an open bottle's tare weight in seconds by tapping 'Adjust Tare' during weighing or directly in the item catalog. The updated calibration instantly syncs across all devices in your venue.
How does counting work in deep wine cellars or metal walk-in coolers without signal?
The application runs on a local on-device SQLite database. The entire product catalog, barcodes, and tare weights are stored locally. Your team can complete the entire count completely offline, and data automatically syncs to the server as soon as a network connection returns.
Operational FAQ
Actionable answers for bar managers and floor teams — from BLE scale reconnection to ERP variance reconciliation.
What should I do if a Bluetooth scale disconnects during bottle weighing?
If the scale enters standby or loses Bluetooth pairing, simply tap its power button or tap the scale icon on your screen. Reconnection takes under 2 seconds. All previously weighed bottles remain safely stored in the local on-device database.
How do I resolve an export error when syncing stock to our POS / ERP?
The most common cause is an unmapped SKU or a negative stock balance in the POS. Open the session in the OneDown web console, review the Zero-Fill status for uncounted items, and click 'Retry Export'. If the issue persists, our integration team can inspect the sync trace immediately via in-app chat.
Can two staff members count the same bar or storage room simultaneously?
Yes. Multiple team members can scan and weigh items in the same location simultaneously (e.g. one staff member weighing the speed rail while another counts bottled beer in coolers). OneDown syncs in real time and automatically aggregates quantities without overwriting data.
How do I invite a new shift worker without exposing financial valuations?
An administrator or manager generates an invite code with the 'Member' role. Members have access exclusively to counting and weighing their assigned locations — unit costs, gross inventory valuation, and integration credentials remain strictly hidden.
What happens if a spirits producer alters bottle shape or glass tare weight?
You can update an open bottle's tare weight in seconds by tapping 'Adjust Tare' during weighing or directly in the item catalog. The updated calibration instantly syncs across all devices in your venue.
How does counting work in deep wine cellars or metal walk-in coolers without signal?
The application runs on a local on-device SQLite database. The entire product catalog, barcodes, and tare weights are stored locally. Your team can complete the entire count completely offline, and data automatically syncs to the server as soon as a network connection returns.
Need direct help with your venue?
Reach out to our engineering and support team. We resolve issues promptly so your venue keeps running without delays.