Terms of Service

Contracting Entity & Definitions

These Terms of Service (“Terms”) constitute a legally binding agreement between Buzzlo d.o.o. za usluge (“OneDown”, “we”, “us”, “our”) and the corporate entity, venue operator, or business organization accessing or using the OneDown platform (“Customer”, “you”, “your”).

Entity Detail	Official Value
Legal entity	Buzzlo d.o.o. za usluge
Registered office	Zagrebačka cesta 126, 10000 Zagreb, Croatia
Company ID (OIB)	62127636877
Court registry (MBS)	081532265
Registry court	Commercial Court in Zagreb (Trgovački sud u Zagrebu)
Legal contact	hello@buzzlo.ai

Key Definitions

“Platform” or “Service”: The cloud-hosted inventory management platform, including the web administration console (app.onedown.ai), mobile applications (iOS and Android), backend APIs, data synchronization services, and related documentation provided by OneDown.
“Customer Data”: All electronic data, product catalogs, barcode associations, counting session records, warehouse stock levels, weight readings, and variance reports submitted to or generated within the Service by Customer or its Authorized Users.
“Authorized Users”: Employees, contractors, or operational staff of Customer who are granted access credentials to Customer’s workspace under assigned role tiers.
“Order Form” or “Service Agreement”: Any written ordering schedule, enterprise contract, or digital subscription confirmation entered into between Customer and OneDown specifying service tiers, venue counts, and commercial terms.

Platform Scope & Architecture

OneDown provides real-time inventory intelligence engineered specifically for hospitality venues (including bars, restaurants, hotel food & beverage divisions, and multi-unit hospitality groups). The Service encompasses:

Native Mobile Clients: iOS and Android mobile counting interfaces supporting continuous cellar, cold-room, and bar counter audits.
Hardware Integrations: Direct wireless telemetry integration with Bluetooth Low Energy (BLE) precision weighing scales (such as AiLink and MASSEC) and optical on-device camera scanning (Apple VisionKit and Google ML Kit).
Web Management Console: Browser-based interface (app.onedown.ai) for organizational catalog governance, recipe units, warehouse zoning, team permissions, variance tracking, and audit approval.
POS & ERP Connectors: Integration adapters enabling automated synchronization and export of validated stock counts into third-party Point of Sale (POS) and back-office ERP platforms (such as Remaris).

Accounts, Onboarding & Access Control

Invite-Only Access Model

To guarantee platform integrity and tenant separation, OneDown operates on an invite-only B2B architecture. Public self-serve registration is disabled. Workspaces are provisioned administratively by OneDown or Customer’s designated organization Owner.

Role-Based Access Control (RBAC)

Customer manages Authorized User access through standardized permission roles:

Owner: Unrestricted organizational control, including workspace billing, contract administration, workspace deletion, tenant settings, and user provisioning.
Manager: Operational supervision, counting template creation, session approval, catalog and warehouse configuration, variance verification, and POS/ERP export execution.
Member: Active counting execution, Bluetooth scale pairing, barcode scanning, and session record input.

Customer Responsibilities

Customer is solely responsible for:

Maintaining the absolute confidentiality of authentication credentials, passwords, and invitation tokens.
All actions, counts, and modifications executed under its Authorized Users’ credentials.
Promptly revoking access for departing employees, contractors, or agents.
Ensuring that all Authorized Users comply with the operational safeguards set forth in these Terms.

Hardware & Environmental Requirements

Scale Hardware & Calibration

OneDown develops and licenses software. Unless explicitly bundled and warranted under a dedicated hardware agreement, OneDown does not manufacture physical weighing scales. Customer acknowledges that:

Accurate weight-to-volume calculations depend on physical scale condition, battery levels, stable surface placement, and regular calibration.
Customer is solely responsible for procuring, maintaining, inspecting, and taring compatible digital scales.
OneDown is not liable for count discrepancies resulting from defective hardware, uncalibrated load cells, or Bluetooth radio interference in dense venue environments.

Offline Operation & Synchronization

The OneDown mobile client features an offline-first architecture utilizing an isolated, sandboxed local database (Drift SQLite) to enable uninterrupted counting in subterranean walk-in coolers and cellars without internet connectivity:

Counts recorded offline remain queued locally on the mobile device until network connectivity is restored.
Customer must connect devices to an active internet connection and verify synchronization before finalizing inventory sessions or initiating POS/ERP exports.
OneDown is not responsible for data loss occurring due to hardware destruction, device loss, or OS-level application clearing on unsynchronized devices.

Device Compatibility

Customer is responsible for ensuring that staff devices satisfy minimum operating system and hardware requirements (supported versions of iOS and Android with functional autofocus cameras and Bluetooth 4.2+ BLE radios).

Customer Data & Intellectual Property

Customer Ownership

Customer retains full, exclusive ownership of and all intellectual property rights in and to all Customer Data. OneDown claims no ownership or proprietary rights over Customer’s product inventory, purchase costs, recipe formulations, or stock variance data.

Limited Service License

Customer grants OneDown a worldwide, non-exclusive, royalty-free, limited license to host, replicate, process, transmit, and display Customer Data solely to the extent necessary to:

Provide, operate, maintain, and support the Platform.
Prevent or resolve technical, synchronization, or security incidents.
Comply with applicable statutory and regulatory requirements.

OneDown Intellectual Property

Buzzlo d.o.o. za usluge and its licensors retain all right, title, and interest in and to the Platform, including all underlying source code, database architectures, client applications, proprietary algorithms, user interface designs, visual assets, documentation, trademarks, and logos. Customer receives only a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the active subscription term.

Aggregated Benchmarking

OneDown may collect and analyze aggregated, anonymized telemetry metrics derived from platform usage (such as average bottle weigh times, sync latencies, and system performance indicators) to optimize platform operations. Such data will never disclose Customer Data, venue names, individual prices, or personally identifiable information.

POS & ERP Integrations

Third-Party Systems

OneDown provides connector adapters to external Point of Sale (POS) and Enterprise Resource Planning (ERP) hospitality software (e.g., Remaris).

Operational Rules for Exports

Credential Governance: Customer is solely responsible for securing, maintaining, and entering valid third-party API keys, database credentials, or export endpoints.
Session Verification: Customer’s Managers or Owners must thoroughly audit and approve session counts prior to triggering export. Where configured by organization policy, uncounted catalog items may be automatically zero-filled upon export to reflect a complete inventory state.
Third-Party Disclaimers: OneDown does not control third-party POS/ERP platforms. OneDown disclaims all liability for export rejections, accounting discrepancies, fiscalization timing errors, tax miscalculations, or schema mismatches caused by third-party software updates, third-party server outages, or incorrect credentialing.

Acceptable Use & Security Safeguards

Customer and its Authorized Users shall use the Platform exclusively for lawful internal business operations. Customer agrees that it shall not, directly or indirectly:

Reverse engineer, decompile, disassemble, or attempt to reconstruct the source code, object code, or underlying algorithms of the Platform.
Sell, resell, rent, lease, sublicense, time-share, or commercially distribute the Service to any third party outside Customer’s organization.
Probe, scan, or test the vulnerability of the Platform, or circumvent, bypass, or breach any authentication, encryption, or security measures without prior written authorization from OneDown.
Interfere with or compromise the integrity, bandwidth, or performance of the cloud servers, APIs, or database clusters.
Deploy automated bots, web crawlers, scrapers, or scripts to harvest data or generate artificial load on the Service.
Upload, store, or transmit malicious code, malware, viruses, or unlawful material through the Platform.

Violation of this section constitutes a material breach and entitles OneDown to immediately suspend access without prior notice.

Fees & Billing Terms

Pricing & Subscriptions

Access to OneDown is billed pursuant to the terms agreed upon in the applicable Order Form or Service Agreement. Pricing tiers are structured around venue locations, warehouse zones, and operational feature sets. There is no public self-service checkout.

Currency & Taxes

All fees are quoted and payable in Euros (EUR). Fees are exclusive of applicable Value Added Tax (PDV / VAT), which will be charged at the statutory rate in accordance with Croatian and European Union tax legislation.

Payment Terms & Invoicing

Invoices are issued electronically to Customer’s designated billing contact. Payment is due within the payment terms specified on the Order Form (standard net 15 or net 30 days from invoice date).

Non-Payment & Suspension

If any undisputed invoice remains unpaid following written notice and a ten (10) day cure period, OneDown reserves the right to suspend Customer’s workspace access until all outstanding balances are settled. Continued non-payment beyond thirty (30) days constitutes grounds for contract termination.

Service Availability & Support

Uptime & Infrastructure

OneDown delivers cloud services engineered for high reliability, leveraging resilient European hosting infrastructure (Hetzner Cloud and Cloudflare). While we target continuous operational availability, we do not guarantee uninterrupted or error-free performance unless an explicit Service Level Agreement (SLA) is executed in writing.

Maintenance Windows

To ensure system performance and security compliance, OneDown performs periodic routine maintenance, database optimization, and framework updates. Maintenance is scheduled during off-peak hours (typically 02:00–06:00 CET/CEST) with advance electronic notification whenever reasonably possible.

Customer Support

Customer support is available to Authorized Users via:

In-App Live Chat: Powered by Crisp, accessible directly within the web dashboard and mobile application.
Direct Support Email: hello@buzzlo.ai during standard European business hours (Monday through Friday, 09:00–17:00 CET/CEST, excluding Croatian public holidays).

Beta Features

OneDown may periodically introduce experimental features or hardware driver previews marked as “Beta” or “Preview”. Beta features are provided “as-is” for operational evaluation and may be modified or retired at OneDown’s discretion.

Confidentiality & Data Protection

Confidential Information

“Confidential Information” means all non-public business, technical, financial, or product information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) that is designated as confidential or reasonably understood to be confidential. Customer Data is the Confidential Information of Customer; Platform source code, architecture, and pricing terms are the Confidential Information of OneDown.

Protection Standard

The Receiving Party agrees to protect Confidential Information with the same degree of care it uses for its own sensitive information (and not less than reasonable care), and shall not disclose it to third parties except to employees, contractors, and legal advisors who need to know and are bound by equivalent obligations.

All processing of personal data (including account credentials, device identifiers, and staff logs) is governed strictly by the OneDown Privacy Policy, incorporated herein by reference. To the extent OneDown processes personal data on Customer’s behalf, the parties agree to execute a standard GDPR Data Processing Agreement (DPA) upon request.

Warranties & Disclaimers

Limited Warranty

OneDown warrants that the Platform will perform materially in accordance with published user documentation during the active subscription term under normal operating conditions. Customer’s sole and exclusive remedy for breach of this warranty shall be for OneDown to use commercially reasonable efforts to correct the verified non-conformity.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, ONEDOWN AND ITS SUPPLIERS PROVIDE THE PLATFORM “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ONEDOWN EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ONEDOWN DOES NOT WARRANT THAT THE SERVICE WILL BE COMPLETELY UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT INVENTORY COUNT AUDITS WILL DETECT OR PREVENT PHYSICAL EMPLOYEE THEFT, STOCK SHRINKAGE, UNREPORTED COMPLIMENTARY POURS, OR BEVERAGE SPOILAGE IN CUSTOMER’S VENUES.

Limitation of Liability

Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY CROATIAN AND EUROPEAN LAW, NEITHER PARTY SHALL BE LIABLE UNDER ANY LEGAL THEORY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS, REVENUE, DATA, GOODWILL, WORK STOPPAGE, OR INVENTORY LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Liability Cap

EXCEPT FOR CLAIMS ARISING FROM WILLFUL MISCONDUCT (NAMJERA), GROSS NEGLIGENCE (TEŠKA NEPAŽNJA), OR BREACH OF ACCEPTABLE USE OBLIGATIONS, EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO ONEDOWN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.

Term, Suspension & Termination

Term

These Terms remain effective for the initial subscription term designated in the applicable Order Form, and shall automatically renew for successive renewal terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the expiration of the current term.

Termination for Cause

Either party may terminate these Terms and any associated Order Form immediately upon written notice if:

The other party materially breaches these Terms and fails to remedy such breach within thirty (30) days of receiving written notification specifying the breach.
The other party becomes insolvent, files for bankruptcy, enters liquidation, or ceases operations in the ordinary course of business.

Suspension Rights

OneDown reserves the right to immediately suspend access to the Service (in whole or in part) if Customer’s use threatens the security, availability, or operational integrity of the Platform, or if Customer is in material violation of Acceptable Use terms.

Effects of Termination & Data Export

Upon termination or expiration of these Terms:

All rights and licenses granted to Customer shall immediately cease.
Customer may request a structured, machine-readable export of all Customer Data (inventory records, session logs, and variance tables) within thirty (30) days following the effective termination date.
Following the 30-day grace period, all Customer Data will be permanently queued for irreversible deletion or anonymization in accordance with our technical retention standards.

Governing Law & Jurisdiction

Applicable Law

These Terms, and all claims or causes of action (whether in contract, tort, or statute) arising out of or relating to them, shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of Croatia, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Exclusive Forum

Any legal dispute, controversy, or claim arising out of, relating to, or in connection with these Terms, including disputes regarding their validity, breach, or termination, shall be subject to the exclusive jurisdiction of the competent court located in Zagreb, Croatia.

Amendments & Contact

Amendments

OneDown reserves the right to modify or update these Terms to reflect legislative changes, regulatory requirements, or platform enhancements. We will provide Customer with at least thirty (30) days advance notice of material modifications via email or administrative notification within the Platform. Continued access or use of OneDown after the effective date of an update constitutes acceptance of the amended Terms.

Contact Information

For legal notices, contract inquiries, or questions regarding these Terms, contact us at:

Buzzlo d.o.o. za usluge
Attn: Legal & Operations
Zagrebačka cesta 126, 10000 Zagreb, Croatia
Email: hello@buzzlo.ai